Refund Policy
Last Updated: Feb 20, 2026
Circuit Collab prioritizes transparency and quality. This document details our specific procedures regarding cancellations and refunds.
General Policy
Because our consulting is personalized and requires significant resource allocation, we review refund requests individually based on these standards.
Deposits and Upfront Payments
Strategy Work (deposit required):- Deposits book your timeframe and become non-refundable after kickoff- Cancellations prior to start receive a refund less 10% for admin costs- In-progress refunds are prorated by milestone completionTactical/Hourly Help:- Invoiced after service delivery- All hours worked must be paid in full to ensure fair compensation for our expert time and resources
Cancellation Policy
To halt or pause a project:Prior to Kickoff:- Payment returned minus a 10% fee for processing- Credit may be held for six months for future needsActive Projects:- Client is liable for all labor hours logged- Unused prepayments are returned minus the value of work and assets producedMid-Stream Cuts:- Fees apply to all progress through the stop date- Current iterations of assets are delivered- Credit balances are settled within fourteen business days
Satisfaction Guarantee
We take pride in our output. If a deliverable misses the mark:1. We offer collaborative revision cycles to align with your expectations2. If deep misalignment persists, we will discuss a equitable resolution, which could include fee adjustments or partial repayments to you
What is Not Refundable
- Labor dedicated to finished tasks- Costs for external tools or licenses bought for your project- Deliverables that align with the initial brief but no longer fit your internal pivot or needs
Refund Process
Please send formal refund inquiries to angee@circuitcollab.com. Our team will:1. Log your request within 48 hours2. Audit the project milestones and hours-to-date3. Provide a final decision within 5 business days4. Remit any approved funds within 2 weeksAll credits go back to the source account that was used for the original payment.
Disputes
Kindly reach out immediately if billing or quality issues arise. We value professional, open dialogue to fix problems quickly. We find most friction is solved through clear talk. Should we reach an impasse, we agree to seek mediation settle the matter before moving toward any formal legal proceedings.
Changes to this Policy
We reserve the right to modify these terms. Updates are noted by the date above. The version of the policy active during your contract signing will remain the governing document.